Frequently Asked Questions

A: You can enter your zip code into the form below. Once you perform the search, click on the vendor to see which rep is associated with the vendor.

A: During the Checkout Process, in step two, you are asked to select your Payment Method. Select “Pre-approved Vendor Terms” from the drop-down list. Please note that every customer is required to enter a credit card as a form of validation. This is true even if you plan to make all of your OneCoast.com purchases with credit. Your card will not be charged.

A: Click here to view the order minimums.

A: Click here to view the accepted payments.

A: Each vendor determines shipping costs based on weight and distance. If you more questions on your shipping costs, you can contact us.

A: You will receive a confirmation email after placing your order indicating it was received by OneCoast. After that, you are welcome to contact us to request a status update on your order. You may also want to contact the vendor’s customer service department directly for status updates.

A: Processing and shipping time can vary depending on the vendor that you order. It can be longer during busy seasons and show season. Your confirmation email will have an approximate processing and ship time for your order.

The minimum time for processing is 2-3 days. If you’d like to request rush processing for your order, you can make a note on the last page of the Checkout Process requesting it. There may be an additional charge to rush processing on a vendor.

A: If you placed your order online, contact customer service by email or at 866-592-5514 ext. 6253. If you placed the order at a showroom, please contact that showroom. If you placed an order with a rep, contact the rep.