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Frequently Asked Questions
A: You can enter your zip code into the form below. Once you perform the search, click on the vendor to see which rep is associated with the vendor.
Q: How do I pay with terms?
A: During the Checkout Process, in step two, you are asked to select your Payment Method. Select “Pre-approved Manufacturer Terms” from the drop-down list.
Q: What are the order minimums?
A: Click here to view the order minimums.
Q: What are the accepted payments?
A: Click here to view the accepted payments.
Q: What are the shipping rates?
A: Each vendor determines shipping costs based on weight and distance. If you more questions on your shipping costs, you can contact us.
Q: What is the status of my order
A:
You will receive a confirmation email after placing your order indicating it was received by OneCoast. After that, you are welcome to contact us to request a status update on your order. You may also want to contact the vendor’s customer service department directly for status updates.
Q: How long will my order take to ship?
A: Processing and shipping time can vary depending on the vendor that you order. It can be longer during busy seasons and show season. Your confirmation email will have an approximate processing and ship time for your order.
Q: Who should I contact to change/cancel an order?The minimum time for processing is 2-3 days. If you’d like to request rush processing for your order, you can make a note on the last page of the Checkout Process requesting it. There may be an additional charge to rush processing on a vendor.
A:
If you placed your order online, contact customer service by email or at (866) 592-5514 x6254. If you placed the order at a showroom, please contact that showroom. If you placed an order with a rep, contact the rep.
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