- I am present and I pay attention
- I am respectful (and never speak negatively or gossip about another employee or a customer)
- I trust my employees to do the right thing
- I trust them to have common sense
- I ask for their opinions and listen carefully to them
- I understand that they are interested in the good of the whole company
- I support their growth by having high expectations for them and then I inspire them to live up to those expectations.
- I invite them to use their strengths and stretch
- I give them feedback in a number of ways:
- I show my confidence both verbally and behaviorally
- I behave in a way that communicates to them that I think they have the "right stuff"
- I show my confidence both verbally and behaviorally
- I keep information flowing
- I honor who they are
Copyright 2006. Reprinted with permission from Barbara Wold's Retail & Consumer Tips, bwold@ix.netcom.com.
