Facebook Pinterest Twitter
Find A Rep
Shop Collegiate

Frequently Asked Questions

Q: How can I tell if a vendor is sold in my area? If so, who do I talk to?

A: Click here to go to the Find a Rep & Vendor page. In the section labeled "Find a Rep or Vendor Near You," choose to search for a vendor; choose the Gift or Collegiate division, and enter your zip code or state, and click "Find." Once you perform the search, the territory manager(s) in your area will be shown along with a link to contact them.

If there is currently no territory manager in your area, please contact OneCoast Customer Care at 1-866-592-5514, option 1.

Q: How do I pay with terms?

A: During the checkout process, you are able to update your payment information in Step 2. After you have entered and confirmed your shipping location in Step 1, you will be prompted to move into Step 2. In this section, you are asked to select your Payment Type. Select "Pre-Approved Vendor Terms". Please note that every customer is required to enter a credit card as a form of validation. This is true even if you plan to make all of your OneCoast.com purchases with credit. Your card will not be charged.

If you are currently NOT on terms with a vendor and want to submit an order with terms, please contact OneCoast Customer Care at 1-866-592-5514, option 1 as additional information will be needed to process the order.

Q: What are the order minimums?

A: Click here to view the order minimums.

Q: What are the accepted payments?

A: Click here to view the accepted payments.

Q: What are the shipping rates?

A: Each vendor determines shipping costs based on weight and distance. If you have more questions regarding your shipping costs, you can contact us.

Q: What is the status of my order

A: You will receive a confirmation email shortly after placing your order indicating it was received by OneCoast. After that, you are welcome to contact us to request a status update on your order. You may also want to contact the vendor's customer service department directly for status updates, such as new account/terms approval, shipping status/cost, or available/backordered items.

Q: How long will my order take to ship?

A: Processing and shipping time can vary depending on the vendor that you order. It can be longer during busy seasons and show season. Your confirmation email will have an approximate processing and ship time for your order.

The minimum time for processing is 2-3 days. If you'd like to request rush processing for your order, you can make a note on the last page of the Checkout Process requesting it. There may be an additional charge to rush processing on a vendor.

Q: Who should I contact to change/cancel an order?

A: If you placed your order online, contact customer service by email or at 866-592-5514 Option 2. If you placed the order at a showroom, please contact that showroom. If you placed an order with a territory manager contact your territory manager.

Q: I have received damaged products. Who do I contact?

A: We're sorry to hear that you have received damaged and/or defective items in your shipment. You can contact OneCoast Customer Care by email or at 866-592-5514 and we will help you get this issue taken care of.

Q: I have questions about a specific product. How do I get additional details?

A: Your OneCoast territory manager will be supplied with product samples and are experts in product questions. You can contact your territory manager to schedule or an appointment or give them a call.

If there is no territory manager in your area or if you were unable to reach your territory manager, please contact OneCoast Customer Care by email or at 866-592-5514.

Q: I am general consumer but interested in your product(s) line(s). How do I order?

A: Your OneCoast territory manager will be supplied with product samples and are experts in product questions. You can contact your territory manager to schedule or an appointment or give them a call.

To order through a territory manager or online, you must be a wholesale customer. Some vendors do have general consumer websites for this instance. If you have any questions, please contact OneCoast Customer Care b email or at 866-592-5514.

ABOUT ONECOAST

OneCoast is the largest and only national wholesale provider of gift, home, fashion accessories and collegiate products to retailers throughout the United States. We help leading vendors market and sell their products to tens of thousands of independent retail stores, internet stores, interior designers, and retail chains.

Our retailers enjoy the benefits and convenience of purchasing products for their stores by working with our professional and consultative sales organization, by visiting our award-winning showrooms across the country, by shopping on our website, OneCoast.com, and by contacting our Customer Care telesales team.

Learn more about OneCoast »

QUICKLINKS

4 WAYS TO BUY
With a Rep Online At Shows By Phone
Copyright © 2001-2017 OneCoast Network, LLC. All Rights Reserved.