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|1.||Liven Up Staff Meetings|
By Barbara Wold, 10/6/2009
|2.||Deliver Better Customer Service by Having Fun|
By Barbara Wold, 6/16/2009
|3.||Customer Service Secrets for Winning Back Customers|
By Barbara Wold, 5/19/2009
|4.||Make Customers Feel Special|
By Barbara Wold, 1/13/2009
|5.||10 Great Ideas for Growing Business Now|
By Barbara Wold, 10/7/2008
|6.||10 Keys to Solve Your Customer’s Issue on the Phone|
By Barbara Wold, 5/6/2008
|7.||10 Ways to Build Top Staff|
By Barbara Wold, 3/11/2008
1. Be friendly to staff members but don't treat them like close personal friends. They want you to be the boss and they want to be employees. It works better that way.
|8.||Read 3 Easy Steps to Phone Answering Success|
Telephone Greetings that Customers, Prospects and Employees Love
By Barbara Wold, 1/29/2008
Talk about first impressions; telephone greetings are critical. Welcome customers on the phone with a pleasant, sincere and brief message.
|9.||Motivating Part Time Employees: What Works|
By Barbara Wold, 11/6/2007
Around the holidays retailers tend to hire part-time employees. But Managers often face problems with motivating these workers.
|10.||Top 10 Customer Service Tips|
By Barbara Wold, 10/8/2007
Barbara offers her Top 10 list for tips to improve your store's customer service.
|11.||8 Rules For Good Customer Service|
By Barbara Wold, 9/11/2007
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
|12.||Eleven Ways to be a Great Manager or Boss|
By Barbara Wold, 4/4/2007
|13.||Unbalanced? Fun at Work Will Set You Straight|
By Barbara Wold, 1/17/2007
Are you leaving the fun and playful part of your personality at the front door of the store each day? For many, work is a place to be serious -- fun happens on vacation and away from work. We need to accept fun and understand it as another element of the workplace.
|14.||Keys to a Successful & Memorable Holiday Season|
By Barbara Wold, 12/12/2006
The Holiday retail season easily outshines other times of the year in sales, but it can also be the most exhausting. With proper planning and preparation, it can be not only a successful and memorable season, but in the most positive sense of the word, an enjoyable one for owners, managers, staff, and your customers. Barb Wold takes a look at some of the things you should do and should not do during this holiday season.
|15.||Tips for Hiring: Looking for New Salespeople?|
By Barbara Wold, 11/14/2006
Be sure to look in these four places for potential hires:
|16.||Customer Contact: The Moment of Truth|
By Barbara Wold, 6/13/2006
Mission: Create a powerfully positive first impression.
Goal: Manage each moment of every contact.
Don't gamble with the 7/11 rule! In only seven seconds, a customer forms 11 impressions about you and your organization.
|17.||Finding Great Employees: 7 Secrets for Staffing Up|
By Barbara Wold, 4/11/2006
To attract great employees, you need to get aggressive and move out of the box. One in five new hires turns out to be a dud, according to a study of nearly 1,600 hiring managers by HR consulting firm DDI International.
|18.||Liven Up Staff Meetings|
By Barbara Wold, 3/14/2006
The next time you run an "idea generating meeting," prime the workforce by putting together an upbeat session that involves all participants. Try these methods or come up with other creative ideas.
1. An angle for meetings that has proven to be very successful is to put a different person in charge. You determine the agenda and then gives all meeting responsibilities to a staff member. Also, ask the person, now in charge of the meeting, to add one new idea to the agenda.
2. Weeks before the idea-generating meeting, ask each staff member to visit a competitive store. Ask your benevolent...
|19.||The Focus Group|
By Barbara Wold, 11/4/2004
Research gives a business the competitive edge. A focus group is one excellent way to collect data and fresh new ideas from customers and staff.
|20.||How Well Do You Know Your Customer?|
By Barbara Wold, 1/2/2004
Resolve to make a concerted and consistent effort to get to know your customers.
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