Facebook Pinterest Twitter
Find A Rep
Shop Collegiate
Contents Articles Special Events Books Videos Webinars/Podcasts Links

Articles

Growing Sales of Our Retailer Partners.
Search Articles

Top 10 Customer Service Tips

By Barbara Wold, Retail & Consumer Tips, 10/8/2007
Barbara offers her Top 10 list for tips to improve your store's customer service.
  1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations and even their communities.
  2. Make the customer's time with you an experience. You have but a few short moments with customers.
  3. Regularly inform all your employees about what's going on in your company. Employees need to know what's happening.
  4. Make every decision with the customer in mind. Ask yourself questions such as, "Do our customers like what we're doing?" and "Would our customers like this type of promotion?"
  5. Make the customers an agenda item at every staff meeting.
  6. Empower your employees to do the right thing. And don't hold it against them if the situation doesn't turn out perfectly.
  7. Continually ask yourself how you can improve and add value. If you don't keep asking and pushing yourself, you'll start to slip behind the competition.
  8. Create an atmosphere of excellence. Let it be known that everything you and your employees do has to be the best, and you won't accept less.
  9. Continually do the unexpected. Have the reputation for doing the unexpected and customers will always expect something different and exciting from your company.
  10. Never let an untrained employee have customer contact. Your employees represent you, your company and your brand.
Copyright 2008. Reprinted with permission from Barbara Wold's Retail & Consumer Tips, bwold@ix.netcom.com.
Share/Save
Did you find this article to be helpful?   Yes  or  No
Your feedback will help with future articles.
Click here for a list of helpful articles.
Sign Up for a Free Account
Registering for this site allows you to see product pricing and manufacturer minimums.
Sign Up For A Free Account
Free Newsletter
Stay up to date with product news and receive valuable tips with our bi-weekly online newsletter.
Sign Up Today

ABOUT ONECOAST

OneCoast is the largest and only national wholesale provider of gift, home, fashion accessories and collegiate products to retailers throughout the United States. We help leading vendors market and sell their products to tens of thousands of independent retail stores, internet stores, interior designers, and retail chains.

Our retailers enjoy the benefits and convenience of purchasing products for their stores by working with our professional and consultative sales organization, by visiting our award-winning showrooms across the country, by shopping on our website, OneCoast.com, and by contacting our Customer Care telesales team.

Learn more about OneCoast »

QUICKLINKS

4 WAYS TO BUY
With a Rep Online At Shows By Phone
Copyright © 2001-2016 OneCoast Network, LLC. All Rights Reserved.