Frequently Asked Questions
Who qualifies to be an OneCoast customer?
OneCoast is wholesale to the trade only, and approved eCommerce retailers. You must have a valid resale license to purchase merchandise from us. Consumers may not purchase from OneCoast.
Why do I need to register to use the website if I'm already an OneCoast customer?
Due to differences in technology, the registration process is required to ensure all accounts are aligned upon creation of your website account. This process also allows for you to create a unique username and password that you will remember.
Why do the vendors have different minimum order requirements?
Each vendor sets their own minimums for opening orders and re-orders. OneCoast requires all customers abide by each individual vendor's requirements.
I can’t find where to pay by Credit Card?
Some of the Brands offered on OneCoast.com do not collect credit card details through this site. If you do not see the Credit Card button at checkout and wish to pay by Credit Card, please select “Call for Credit Card” and your Sales Representative or OneCoast Customer Service will reach out to you for the details.
What if I want to change or cancel my order?
Once your order has been submitted on the site you will need to contact the your Sales Representative or OneCoast Customer Service. OneCoast Customer Service can be reached M-F 8-5pm eastern at 866-592-5514 or info@onecoast.com.
How will my order be shipped to me?
All orders placed will be shipped to your store front directly from the vendor.
How do I reach OneCoast Customer Service?
You can call us M-F 8-5pm eastern at 866-592-5514 or info@onecoast.com.
How do I find my Sales Representative?
You can search on the website by zip code on or contact OneCoast Customer Service M-F 8-5pm eastern at 866-592-5514 or info@onecoast.com.
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Who do I contact if I am having trouble placing my order on the website?
Please contact OneCoast Customer Service M-F 8-5pm eastern at 866-592-5514 or info@onecoast.com.