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FAQ

Click here to go to the Find a Rep & Vendor page. In the section labeled "Find a Rep or Vendor Near You," choose to search for a vendor, and enter your zip code or state, and click "Find." Once you perform the search, the territory manager(s) in your area will be shown along with a link to contact them.

If there is currently no territory manager in your area, please contact OneCoast Customer Care at 1-866-592-5514, option 1.

During the checkout process, you are able to update your payment information in Step 2. After you have entered and confirmed your shipping location in Step 1, you will be prompted to move into Step 2. In this section, you are asked to select your Payment Type. Select "Pre-Approved Vendor Terms". Please note that every customer is required to enter a credit card as a form of validation. This is true even if you plan to make all of your OneCoast.com purchases with credit. Your card will not be charged.

If you are currently NOT on terms with a vendor and want to submit an order with terms, please contact OneCoast Customer Care at  470-443-2247, option 1 as additional information will be needed to process the order.

Click here to view the order minimums.
Click here to view the accepted payments.
Each vendor determines shipping costs based on weight and distance. If you have more questions regarding your shipping costs, you can contact us.
You will receive a confirmation email shortly after placing your order indicating it was received by OneCoast. After that, you are welcome to contact us to request a status update on your order. You may also want to contact the vendor's customer service department directly for status updates, such as new account/terms approval, shipping status/cost, or available/backordered items.

Processing and shipping time can vary depending on the vendor that you order. It can be longer during busy seasons and show season. Your confirmation email will have an approximate processing and ship time for your order.

The minimum time for processing is 2-3 days. If you'd like to request rush processing for your order, you can make a note on the last page of the Checkout Process requesting it. There may be an additional charge to rush processing on a vendor.

If you placed your order online, contact customer service by email or at  470-443-2247 Option 2. If you placed the order at a showroom, please contact that showroom. If you placed an order with a territory manager contact your territory manager.
We're sorry to hear that you have received damaged and/or defective items in your shipment. You can contact OneCoast Customer Care by email or at  470-443-2247  and we will help you get this issue taken care of.

Your OneCoast territory manager will be supplied with product samples and are experts in product questions. You can contact your territory manager to schedule or an appointment or give them a call.

If there is no territory manager in your area or if you were unable to reach your territory manager, please contact OneCoast Customer Care by email or at  470-443-2247.

Your OneCoast territory manager will be supplied with product samples and are experts in product questions. You can contact your territory manager to schedule or an appointment or give them a call.

To order through a territory manager or online, you must be a wholesale customer. Some vendors do have general consumer websites for this instance. If you have any questions, please contact OneCoast Customer Care by email or at  470-443-2247 .

Click here for a short video on our Updated Cart and Checkout Area on OneCoast.com.  This short tour will help with any questions you may have when checking out and all the new features that will make checking out a quick and easy process including how to select the Hold for Rep to Review option. 
The list feature  on the OneCoast.com is a new way to organize, keep, order or share products. Click here to watch the new, easy, and improved way to organize and share lists.
The Buy Again feature allows your customer to easily place a reorder based on your past web orders.  It is a simple and easy way to reorder the products that are needed to restock.  Click here for a short video that takes step by step through the buy again feature.  

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